Orthopedic and surgical DME
A surgical packet becomes an order without anyone retyping it.
Today
A practice faxes eight pages: a surgical request form, a demographic sheet, both sides of an insurance card, a clinical note, and a signed prescription with the brace circled by hand. A coordinator reads all eight, types the patient, keys the codes, looks up the HCPCS, and starts the order.
With IntakeLinx
The packet arrives, splits by patient, classifies by document type, and extracts against the canonical schema. The procedure code and the confirmed laterality drive the kit crosswalk, and the kit drives the HCPCS. What is missing is named before submission.
What it refuses to guess. Laterality is the one that costs money. If the diagnosis code decodes to left and the procedure text says right, nothing resolves and a person is asked. Confidence never breaks that tie.
Front line capture
A rep photographs a stack in a parking lot and five orders appear.
Today
A rep collects paperwork for several patients at one practice, drives it back, and someone scans it. The order starts hours or a day later, and the pages for three patients are now one PDF that has to be pulled apart.
With IntakeLinx
The rep shoots page after page on a phone, taps New patient between patients, and sends once. Each patient becomes its own order in the intake queue, in the order the pages were shot.
What it refuses to guess. No patient name is typed on the phone. That is PHI entry on a device in a parking lot, it is slow, and it is a second place for a name to be wrong.
Coverage
Both sides of an insurance card, read as one coverage record.
Today
A card is photographed at an angle under fluorescent light. Someone squints at the member ID, retypes it, and drops a leading zero. The claim rejects three weeks later.
With IntakeLinx
The card is captured front and back, the payor is matched against your payor list rather than free text, and the member ID is stored as characters. 000431 stays 000431.
What it refuses to guess. Primary and secondary are resolved as a ranked set, not as two loose fields that can disagree about which is which.
Prior authorization
The evidence a payor will ask for, assembled before they ask.
Today
The order goes out, the payor asks for the chart note supporting medical necessity, and someone goes back through the fax to find it.
With IntakeLinx
Documentation requirements run as configuration per payor and product. If the rule needs a signed and dated order plus a note within a date window, readiness says so while the packet is still in front of a human.
What it refuses to guess. A rule that references a document the packet does not contain never fires a false alarm. Absence and non applicability are different findings.
Resupply and reorder
A reorder that already knows what it is replacing.
Today
A resupply form arrives with a patient name and a product, and someone matches it by hand against the prior order to find the original prescription and the payor.
With IntakeLinx
The patient resolves against existing records by identifiers that were never truncated, and the prior order supplies the history the new one inherits.
What it refuses to guess. A resolved patient is a proposal until a person accepts it. An automatic merge on a near match is how two charts become one.
Liens and third party
Letters of protection and attorney files, kept separate from billing.
Today
A lien file looks like a normal packet until somebody notices it is not, and it gets billed the usual way.
With IntakeLinx
A lien or letter of protection is a document type with its own rules. Its presence changes the financial path rather than being a note somebody has to remember.
What it refuses to guess. Rules that only apply when a lien is present are guarded declaratively, so they stay silent on the packets that have none.