Terms
Last updated August 21, 2026
These terms cover use of this website and, where no separate signed agreement exists, use of the IntakeLinx platform. Customers process patient data under a signed master services agreement and business associate agreement, and those govern where they differ from this page.
1. Who we are
IntakeLinx is a product of SuiteLinx. References to we, us and our mean SuiteLinx.
2. The service
IntakeLinx ingests clinical document packets, extracts structured data from them, and writes orders into a customer's destination systems. The service is provided as configured for that customer.
3. Customer responsibilities
The customer is responsible for the accuracy of the configuration they approve, including document type definitions, validation rules, code crosswalks and destination field mappings. The customer is responsible for having the legal right to send us the documents they send.
The customer is responsible for reviewing what the platform surfaces for review. IntakeLinx identifies what it could not determine and declines to guess; acting on that is the customer's clinical and operational judgment, not ours.
4. Not clinical advice
IntakeLinx does not practice medicine, does not provide clinical advice, and does not make coverage determinations. It reads documents and produces structured data. Decisions about patient care, medical necessity, coding and billing remain with the licensed professionals and the organization making them.
5. Accuracy
Automated extraction is not perfect and we do not represent that it is. The platform is designed to expose its uncertainty rather than hide it, and to block an order rather than submit one it could not validate. Customers must maintain review of output consistent with their own compliance obligations.
6. Protected health information
Where a customer transmits protected health information, the parties execute a business associate agreement before any such information is processed. Our obligations regarding that information are set out there. We do not use customer data to train models.
7. Availability
Service level commitments, if any, are set out in the customer's signed agreement. No service level is promised by this page. Documents that arrive during an outage are processed when service resumes; the pipeline is designed so that an interruption delays work rather than losing it.
8. Fees
Fees are set out in the customer's order form. Nothing on this website is an offer or a quotation.
9. Confidentiality
Each party protects the other's confidential information with at least the care it uses for its own, and does not disclose it except to those who need it to perform under the agreement and are bound to equivalent terms.
10. Intellectual property
We retain all rights in the platform. The customer retains all rights in their data and their documents. Configuration a customer creates within the platform is the customer's, and is exportable.
11. Suspension
We may suspend access where continued use presents a security risk, where required by law, or for non payment after written notice and a reasonable opportunity to cure. We will not suspend in a way that destroys data.
12. Warranties and liability
Except as expressly stated in a signed agreement, the service is provided as is. To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. Limitations and exclusions of liability, if any, are those in the signed agreement between the parties.
13. Website use
You may not attempt to gain unauthorized access to this website or the platform, probe or scan them without written permission, or use them to store or transmit unlawful material. Responsible security research is welcome; contact us first at security@intakelinx.com and we will work with you.
14. Changes
We may update these terms. Material changes affecting customers are communicated directly rather than only by updating this page.